Gift card is the prepaid card Carrefour issued. The card itself should be purchased and the selling price is NT$ 20 (exclusive of balance). The overall size of the card is 86mm*54mm±0.04mm and the thickness is 0.76±0.06mm.
The gift card can be topped up repeatedly and used in all Carrefour in Taiwan to avoid the inconvenient for carrying cash and fasten the purchasing to save your valuable time. Also it is equipped with intangible value of collection, souvenir, preservation and present.
The gift card purchased by the consumer at Taiwan Carrefour cannot be returned or exchanged after paying the bill. We do not accept returned and exchanged for free after the gift card is used, except the card itself has defects or faults.
The card cannot be registered. If the card is missing, stolen, deceived, damaged or occupied by the third party, the balance is regarded as lost. No compensation or report of the loss and stop payment will be provided. Consumers should keep and use the card properly.
Gift Card Deposit
Gift card can be stored values at any store of Carrefour in Taiwan. The minimum and maximum amount to be stored into every gift card shall be NT$100 and NT$10,000 respectively. ONLY cash, credit card, i cash card, easy card, and barcode payment (except Line Pay point) are acceptable for value storing into any gift card. Carrefour gift voucher, any coupon received due to Carrefour activities, Carrefour Ticket Xpress , Carrefour Wallet , Carrefour Loyalty Point, and gift card are NOT acceptable for value storing into any gift card. Credit card installment is also NOT acceptable for value storing into any gift card.
The gift card cost NT$20 each. The card is for free if the first deposit amount passes over NT$500.
After the deposit, please immediately confirm the amount of money on the receipt is correct before you leave the counter. If you have any problem with the balance after leaving the counter, please call toll-free services 0809-001-365 for services.
The gift card balance is provided with trust service and escrow from the bank (DBS Bank of Taiwan) and the period starts from the date of purchase or the date of deposit for a year.
For consumer’s convenience of enquiring gift card’s balance, besides enquiring the counter at Carrefour in Taiwan, consumer can also enquire for the balance at the Carrefour website or call toll-free services 0809-001-365.
There is no return after the gift card’s deposit and we also do not accept transferring the balance from A gift card to B gift card.
Gift Card Consumption
The gift card is limited to purchase products at Carrefour market but not applicable to large amount of delivery, gift voucher purchasing and product service payment, such as: installment fee and delivery fee. Shopping street and food court consumption are also inapplicable. In addition, due to government regulations, gift card cannot pay for collections and consignment sales like: ERA Ticket, phone bills, E. Sun credit card bills and etc.
The uniform invoice is given for the purchase of the gift card. Thus, the uniform invoice (with details) showing the amount of the purchase with the gift card shall not be used to claim for the prize.
Please present your gift card before checkout. In order to avoid disputes, Carrefour does not accept manual copying or speaking number.
The gift card balance cannot be directly converted into cash, but it can be stored in the Carrefour wallet at the Carrefour store and used for redemption.
After using the gift card, please reconfirm the amount of money on your uniform invoice and gift card receipt are correct before leaving the counter. Please confirm the amount of money before leaving. If you have any problem with the balance after leaving the counter, please prepare the original uniform invoice, gift card and gift card receipt to the service center counter at the original branch store for management.
After using the gift card for product purchasing, if the product has defects and require return, please bring the original gift card with the original uniform invoice to the service center counter at the original branch store for returning and the expenditure will be returned to your original gift card. We do not provide cash returning. If using the reward points earned by Carrefour Member Card or Carrefour credit card and other discounts, it will also be deducted.
In order to comply with the laws of the Republic of China, any goods that are not allowed to be sold under discount or bonuses, etc., may not be redeemed with a gift card.
The gift card is anonymous and cannot be reported for loss or payment. Anyone can use this card. Please keep it safe.
Reward Points
Combining Carrefour Member Card or Carrefour credit card with the gift card to shopping can earn reward points. Only using the gift card for shopping cannot earn reward points. The consumer can process Carrefour Member Card or Carrefour credit card on site and immediately earns reward points.
Card Exchange Process
After usage, if the card is damaged and not available for usage, you can apply for exchange. For detailed card exchange process, please contact the service center at each store.
If the gift card’s magnetic strip is damaged and the number cannot be identified at the same time, we cannot accept the gift card exchange.
When exchanging defected card, we cannot assign to exchange the gift card with the original card’s layout but to replace the card with present card. The original defected card will be recovered by the Company.
Preservation Notices
Please do not place the gift card under heat or damp environment to avoid the damage of the gift card.
Please avoid contact with magnetic products like: magnet, microwave oven, cell phone and computer accessories equipment.
Please avoid keeping the gift card with other credit cards, debit cards and IC cards.
Please avoid placing the gift card in your pants pocket to prevent damaged and not available for usage.